> For the complete documentation index, see [llms.txt](https://docs.airqo.net/airqo-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.airqo.net/airqo-platform/join-the-platform/forgot-password.md).

# Forgot Password

If you have forgotten your password then select ‘forgotten password’ and an email will be sent to the email address provided to enable you to reset your password. Follow the link provided to change your password.

If you have forgotten your username you can refer back to the welcome email or contact your administrator.

{% hint style="info" %}
Please remember to include your organisation's assigned acronym when accessing the page.

Example: 

For an organisation whose assigned acronym is `acw`, their forgot password page will be:

<https://platform.airqo.net/forgot/acw>
{% endhint %}

![](/files/kOLZ4By0TySEryf4qqp4)